Refund policy
Returns & Refunds Policy
At Alche-me, we take great care in preparing and packaging every order. If there is ever an issue with your purchase, we're here to help.
Returns
We accept returns within 7 days of delivery for eligible non-food items.
To qualify for a return, the item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase
To request a return, please email alche-me@hotmail.com with your order number and reason for the return.
Please do not send any items back without contacting us first, as returns received without prior approval cannot be accepted.
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.
If your return is approved, we will provide instructions on how and where to send your item.
Non-Returnable Items
For health, hygiene and food safety reasons, we cannot accept returns on:
- Ceremonial Cacao
- Cacao Husk Tea
- Cacao Bites
- Ritual Oil (if opened or used)
- Gift Cards
- Sale items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item is:
- damaged during shipping,
- defective,
- or you received the wrong product,
please email us at alche-me@hotmail.com with your order number and photographs of the item and packaging.
We'll work with you to provide a replacement or refund where appropriate.
Refunds
Once your approved return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.
Please note that this statutory right does not apply to sealed food products that have been opened after delivery or other products exempt under applicable legislation.
Contact Us
Your satisfaction is important to us. If there's ever an issue with your order, please get in touch—we'll always do our best to find a fair solution.
Email: alche-me@hotmail.com